Day-to-Day Responsibilities and Work Details

This job focuses on ensuring customer payments are correctly recorded using digital payment channels.

Key tasks include reconciling bank statements, investigating discrepancies, and reporting on failed transactions.

You’ll approve and process refunds for unfulfilled payments, support account adjustments, and monitor digital channels.

Another part of the role is working with stakeholders to resolve customer complaints quickly and efficiently.

Strong attention to detail and familiarity with tools like Excel, SAS, and SQL are highly valued in this position.

Main Benefits

This position offers a competitive estimated salary of ₦580,000 – ₦780,000 per month.

Being a full-time, on-site job, it offers stability and consistent professional growth.

Direct experience with Nigeria’s leading telecom enhances future job prospects.

Collaborative work with multiple departments helps build valuable professional relationships.

The modern focus on digital payments keeps you at the forefront of current trends.

Potential Drawbacks

Reconciliation roles can become repetitive and require a high degree of focus daily.

Some customer interactions may involve managing complaints, which can be challenging.

Pressure to resolve issues quickly could add stress to the work environment.

Strict adherence to process and compliance standards is mandatory.

Expect frequent collaboration with various stakeholders, which can require strong communication skills.

Verdict

If you excel at detail-oriented work, enjoy digital banking operations, and want career growth, this is a solid choice.

The salary and opportunities for learning across the telecom sector make this job very appealing for candidates with the right experience.